Information

SunTrust Mortgage

This group is for information, tips and solutions for Suntrust Mortgage short sales.

Website: https://www.suntrustmortgage.com
Members: 366
Latest Activity: Aug 2

SunTrust Short Sale Instructions for Agents

 

Fax Letter of Authorization to: 804-291-0748 ATTN: Research

Loss Mit Direct# 800-443-1032

1-800-634-7928, then option 5, then ex 58791

EM for fast SS package set up:  homepreservationdocuments@suntrust.com

The Short Sale Phone Team reviews the mortgagor's financial
information and completes short sale counseling.

Home Preservation Client Representative 855-223-4680 FX 877-589-0755
 
Fax the complete Short Sale Package to:
804.675.7399, Attn: Loss Mit/Setup.

HELOC Short Sale Packages must go to FAX: 804-674-0507 (Consumer Loans for Equity Line)...these loans will be about 16-17 digits long, not 1 mortgages where the loan numbers are only 10 numbers long.

 

Suntrust Short Sale Package

 

Suntrust Letter of Authorization


Suntrust Equity Accounts Short Sale Info

Suntrust Package - Other

 

Escalation Information

***PLEASE DO NOT ABUSE THESE CONTACTS. IF WE DO THEY WILL DISAPPEAR.

This information is being provided to use as a courtesy. Please treat them with respect.


barbara.d.hart@suntrust.com - Supervisor Loss Mitigation for Freddie, Fannie, FHA, VA and priv loans.
Christa.eskra@suntrust.com - Supervisor over SunTrust Mortgage Portfolio Loans with

Grace Taylor (also supervisor over call team) 804-291-2497

Steve Entwistle steve.entwistle@suntrust.com is Supervisor over Consumer Home Equity Team

nicole.nikolis@suntrust.com 

Discussion Forum

Suntrust Disregards Bankruptcy in Short Sale

Started by Wendy Rulnick. Last reply by Kenneth A. Welt Aug 2. 3 Replies

Updated contact information

Started by Michelle Ashley Jones Sep 25, 2013. 0 Replies

What is their 3rd level approval?

Started by Tara Samney Sep 10, 2013. 0 Replies

Comment Wall

Comment

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Comment by Anna "Banana" Kruchten on February 25, 2014 at 7:00pm

Seth I'd like to offer you hope on this one but I decided awhile back to not take on any more SunTrust deals. Ridiculous is all I can say about them. Good luck!

Comment by Seth Russell on February 25, 2014 at 2:30pm

Has anyone had any success filing a complaint with Fannie Mae against Suntrust recently?

Suntrust has been a huge obstacle for the last 8 months and they are now pressing for a DIL...We submitted an offer 2 weeks ago that meets their last known net payoff from last month.

Suggestions anyone? F/Mae has my Authorization and a summary of my complaint..hoping it will at least get the Suntrust Supervisor engaged to return my calls.

Comment by Mary Wilcox on November 19, 2013 at 7:54am

I believe 100% of the deals I've done, they always state the buyer/realtor cannot receive any commission.  I can't think of any thus far, that have allowed it.

List Agent still gets the entire commission. ie. they have not cut it in half on any of mine.

Comment by Bryant Tutas on November 19, 2013 at 6:47am

I doubt suntrust will let

the agent get a commission.

Comment by Leslie Kunkel on November 19, 2013 at 6:18am

The buyer for the short sale is a licensed real estate agent representing herself. Will SunTrust allow a commission to her?

Comment by Sean Wilder on October 8, 2013 at 3:32pm

I've not dealt with Suntrust in quite some time and so far they still suck.  I cannot get any return phone calls or anyone on the phone to even confirm authorization is on file.  So far the escalation contacts listed here are not getting a response and John Deberry's bounces back.  Anyone have current escalation contacts for Suntrust?

Comment by Titus Nixon on June 27, 2013 at 1:41pm

I have sellers who have been asking to pay a 40k promissory note- which is the remainder of the deficiency after the net of the short sale.  The sellers want to know if this will then show up on their credit as "paid in full" rather than showing as a derogatory mark?  They have still not missed a payment, and are obsessed with keeping good credit, so I believe this is why they were slapped with the promissory note.  Any idea if this would show up differently in the credit report if they take on the full prom note?

Comment by Janna Rankin Scharf on June 21, 2013 at 9:36pm

I got a message from Suntrust with a list of missing docs, on was a contract addendum.  I have searched everywhere and don't see any reference to a Suntrust contract addendum anywhere.  This is not to be confused with the 5 affidavits, which we have already submitted.  Can anyone shed any light on this?  IS there a standard Suntrust contract addendum? 

 

Comment by Brent Innocenzi on June 5, 2013 at 10:36am

For whatever reason I have not had the pleasure of working a Suntrust short sale in a while. Do they still require their 5 affidavits? Thanks!

Comment by Kevin - Greenville, SC on May 24, 2013 at 11:14am

Kathy,

It's still up to SunTrust if they want to offer.

http://www.benefits.va.gov/homeloans/documents/circulars/26_11_1.pdf

 

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