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The phone number is 866-570-5277. When you get their automated answering, and have given the loan number, DO NOT ENTER ANY NUMBER, enter only "0". Any other number put in before the 0 will take you to a dead end, that no one will ever answer. By putting in the 0, this will take you directly the the person that is responsible for that loan.
The phone number is 866-570-5277. When you get their automated answering, and have given the loan number, DO NOT ENTER ANY NUMBER, enter only "0". Any other number put in before the 0 will take you to a dead end, that no one will ever answer. By putting in the 0, this will take you directly the the person that is responsible for that loan.
I am having the same issues. I get a voicemail and his voicemail box is full. I can't get anyone live on the phone and its been like this for weeks. Not sure what to do!
I MADE CONTACT WITH A LIVE PERSON TODAY!
Called the same number several times and began trying every prompt getting a dead end & then I got through and got a lot of information on my transaction! I hope it works for all of you....here's what I did:
1. Call the same number (866) 570-5277
2. Enter "1" for English
3. When asked to provide, enter your client's loan number
4. When asked to provide, enter the last four digits of your client's social
5. When you get the recording with the menu options, select "5" which will be to enter your party's extension number (even though I didn't have an extension number)
6. When asked to enter the extension number I entered "*" (just an asterisk) not followed by anything else. I just waited for a couple of seconds and then a live person came on and started asking all of the normal questions they used to when they picked up the phone
Good luck all - I hope it works for you too!
I MADE CONTACT WITH A LIVE PERSON TODAY!
Called the same number several times and began trying every prompt getting a dead end & then I got through and got a lot of information on my transaction! I hope it works for all of you....here's what I did:
1. Call the same number (866) 570-5277
2. Enter "1" for English
3. When asked to provide, enter your client's loan number
4. When asked to provide, enter the last four digits of your client's social
5. When you get the recording with the menu options, select "5" which will be to enter your party's extension number (even though I didn't have an extension number)
6. When asked to enter the extension number I entered "*" (just an asterisk) not followed by anything else. I just waited for a couple of seconds and then a live person came on and started asking all of the normal questions they used to when they picked up the phone
Good luck all - I hope it works for you too!
Jane LeGore said:I MADE CONTACT WITH A LIVE PERSON TODAY!
Called the same number several times and began trying every prompt getting a dead end & then I got through and got a lot of information on my transaction! I hope it works for all of you....here's what I did:
1. Call the same number (866) 570-5277
2. Enter "1" for English
3. When asked to provide, enter your client's loan number
4. When asked to provide, enter the last four digits of your client's social
5. When you get the recording with the menu options, select "5" which will be to enter your party's extension number (even though I didn't have an extension number)
6. When asked to enter the extension number I entered "*" (just an asterisk) not followed by anything else. I just waited for a couple of seconds and then a live person came on and started asking all of the normal questions they used to when they picked up the phone
Good luck all - I hope it works for you too!
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