Replies to This Discussion

Permalink Reply by Ben Benita on September 5, 2010 at 7:42am

Check the Fredie Mac web site to verify it is with Freddie.

For auctions postponement - ALWAYS hit the executive office.

To be CERTAIN your file was escalated, ask them to give you the "escalation file nubmer"...ANY case that is excalated is given such a number.

This may come as a suprrise (only if you are new to short sales), but, negotiators WILL lie to you and tell you a file WAS escalated in order to get you off the phone......

Be firm, keep fighting.

Permalink Reply by Stephen Shafer on September 7, 2010 at 12:45pm

If it is Freddie Mac call them asap and Executive Resolution.

Permalink Reply by Randy Randolph on September 8, 2010 at 10:23am

Thanks guys - I have been on the phone with Chase for the past 7 days for about 15 hours LOL - calling Freddie as soon as I get off with this call to Exec Res. You know out of the dozens of people at Chase I have talked to, only 1 was unhelpful and acted as if they didn't care.

Permalink Reply by Laura Marshall on September 8, 2010 at 10:50am

Thanks for keeping us posted. I am in the same boat :). FYI - If you have a negotiator assigned - send a fax to the negotiator. Customer service will give you the negotiators direct fax. That will go directly to his/her email. I communicate with all of my Chase negotiators through fax. They rarely, if ever, pick up their phones or give email addresses. Good Luck

Permalink Reply by Randy Randolph on September 9, 2010 at 10:11am

Laura - I was able to talk to the loss mitigator today and she was able to fire off an email and get it postponed. Typically you can email them [email protected]

Also, if you can get to the short sale staging department they will be able to give you the direct dial number for the loss mitigator

Good luck

Permalink Reply by Laura Marshall on September 9, 2010 at 1:39pm

Thank you

Randy Randolph said:

Laura - I was able to talk to the loss mitigator today and she was able to fire off an email and get it postponed. Typically you can email them [email protected]

Also, if you can get to the short sale staging department they will be able to give you the direct dial number for the loss mitigator

Good luck