I had read about the ability to Fast-Track a new buyer when the old buyer walked and the new deal was similar or the same.  Customer service at Bank of America backed up what was said on multiple occasions telling us that with the circumstances surrounding our new deal we would not have to start over.

Here is my experience in a nutshell (This is all Equator based):

• We had gotten to a counteroffer stage with a buyer.  The counteroffer was far higher than the submitted offer.
• We got another buyer in at the counteroffer price when the old buyer refused to come up to what BOA was asking for.
• We called customer service and asked about Fast Tracking.  In multiple conversations it was confirmed that with the situation and circumstances we qualfied for Fast Track.  We were told we would NOT be starting over from scratch.  We were told everything would carry over including the BPO and we would pick up where we left off.  This coincided with info we had read.
• Customer Service told us that the negotiator had to cancel it out of the system and then we would be able to put in the new deal.
• We e-mailed the Team Lead and requested a Fast Track and explained the circumstances.  No response after multiple e-mails.
• Customer service told us to keep trying, it was very simple, but we couldn't get started with the Fast Track until the current negotiator did what he was supposed to do to decline the old deal and allow entry of the new deal.
• We were told to e-mail the negotiator.  We did.  Copying the Team Lead and Manager.  Never any response.
• Two weeks later customer service said that it was ridiculous that he had not cleared his task and allowed us to enter the new deal.  They "accelerated" it.
• A few days later the negotiator cleared it out.  A "decline" letter was generated to the seller (which created concern).
• I received a notice that I had to accept the short sale assignment.
• I went in and absolutely everything had been cleared out of the system including the authorization form and all prior correspondence.  I had to re-enter everything.
• Sent e-mails and called customer service multiple times.  Customer Service kept telling us that we were progressing, it was no big deal, and to e-mail the generic negotiator that it qualified for Fast Track and explain the circumstances.
• When we saw that we had a new negotiator, customer service said to e-mail that negotiator and let her know that it was a Fast Track and she would do what she needed to do.
• E-mailed.  Nothing.
• E-mailed Team Lead.  Got this response, " Fast track is to get the file started quickly, approval process will take the same amount of time. It's a vendor that needs to upload the BPO and clear the task."
• BPO has already been done and is only 30 days old.  Fannie Mae loan.
• Call customer service.  They tell us, yes, we started over from scratch.  Said that the old negotiator cleared everything out, including the seller's financials and that the seller had to call back in and be set up for a short sale."  (WHAT?????)
• Checked to see that all of the seller's info was still in the appropriate place, it was.  All of their financial info was still there.
• Called customer service back.  This rep had no idea what the other rep was talking about.  The financial info was still there.  Said to e-mail the negotiator, because our BPO was only 30 days old and with it being Fannie it was supposed to be used.  She said that they may order a second drive-by, but that a new interior BPO should not be ordered.
• E-mailed negotiator.  Nothing.
• Status in Equator is still "Valuation" and customer service said that she had until today to order a new BPO (which is what is showing in their system) but that she should use the current one.
• As a side note--we got our first counteroffer on this file for the first buyer  in less time than it took us to get the old buyer cleared  and have them do whatever they had to in the system to allow us to upload the new deal. With our first buyer, two weeks from the time the old deal was entered into the system we had a counteroffer.  It has taken us three weeks since first calling BOA and explaining that our old buyer had just walked but we had a new buyer that had written an offer for the counteroffer amount and terms to get to the point where they set us up and started us over. All after being told repeatedly we would not be starting over.

Any thoughts?  Comments?  Advice?   What has your experience been?