Replies to This Discussion

Permalink Reply by Jeff Payne on June 3, 2010 at 5:47am

Escalate to the VP. Any time that I have a negotiator on vacation,I have recieved an automated email stating who to contact. Send them a regular email outside of equator and see what gets returned back to you

Permalink Reply by NYPP on June 3, 2010 at 8:06am

Thanks for the tip! I'll try the VP and see what happens.

Permalink Reply by Laurie Clark on June 5, 2010 at 7:46pm

Call in and escalate the file. Tell them you have received no response after (how many attempts). Ask for the negotiators supervisor, if that is who you already have that does not respond then ask for that persons supervisor. Sweet talking sugar will get you some honey. :0

Permalink Reply by NYPP on June 10, 2010 at 3:11am

Got a new negotiator but when you call her phone number is incorrect and no response to emails! Ugh

Permalink Reply by Dan Hughson on June 10, 2010 at 11:28am

I was able to get an updated phone number for the negotiator through the Short Sale Customer Service 866-880-1232 number. The phone number listed for the negotiator in Equator was incorrect. Through Trial and Error I discovered that he never would answer the phone on Mondays or Fridays.

The number I was given for his supervisor was never answered, her e-mails always bounced back.

I received the most help by asking to speak with a manager in the Short Sale Customer Service Department after the file was escalated 3 times with no resolution to the problem. The manager that I spoke with was able to resolve my problem within an hour and a half

Permalink Reply by NYPP on June 11, 2010 at 4:02am

Thanks, we got it escalated yesterday by going through the Short Sale Dept. And were told that the first negotiator had a task assigned to him that was past due as of May 24th (we obviously can't see his tasks). Short Sale rep. suggested we call back every 48 hours.

Dan Hughson said:

I was able to get an updated phone number for the negotiator through the Short Sale Customer Service 866-880-1232 number. The phone number listed for the negotiator in Equator was incorrect. Through Trial and Error I discovered that he never would answer the phone on Mondays or Fridays.

The number I was given for his supervisor was never answered, her e-mails always bounced back.

I received the most help by asking to speak with a manager in the Short Sale Customer Service Department after the file was escalated 3 times with no resolution to the problem. The manager that I spoke with was able to resolve my problem within an hour and a half

Permalink Reply by NYPP on June 16, 2010 at 7:24am

I think BOA just makes things up. My negotiator still hasn't completed a task from 5/26/10 and no no has any answers other than to email her...phone number is incorrect.

Permalink Reply by NYPP on June 16, 2010 at 8:39am

I got this information from another page on this site but I called the Executive Customer Relations number 704-386-5681 and was transferred to someone in mortgages. Anthony was very helpful, took my complaint and then contacted the negotiator's supervisor through "instant communicator" (some form of chat I assume). She told him my negotiator was pregnant and is on bed rest so she is taking over her accounts. My agent is supposed to hear something in a couple of days. We'll see...