Hello-
Does anyone have a direct contact for the Seterus HAFA specialist? The customer service/ loss mitt reps will not let me through to this person and I have 3 conflicting opinions/ excuses from them as to why I cannot apply for HAFA for this particular borrower despite it being a no-brainer.
Thank You!
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I don't believe Seterus is a HAFA participant.
They do. I get the impression that while they do they don't like to.
Hmmm. I can't find any information on the Treasury Dept. website (or anywhere else) pertaining to their HAFA participation http://www.makinghomeaffordable.gov/for-partners/understanding-guid....
If you have conflicting information (which it sounds like you do), I would appreciate it.
VP of Default Administration http://www.linkedin.com/pub/joseph-perry/8/8a/1a0
If it is a Fannie Mae loan - don't they have to participate? I thought I saw on the Clairfire Community page they have that they do participate with HAFA.
To use Clarifire Community, please have the customer register and complete the authorization process at: https://seterus.clarifirecommunity.com
To be clear - i was just assigned a file by Seterus - whom i have not dealt with before ? this is a legit servicer yes ?
realize they may have issues like others - see a lot of STUFF about them but wanted to check in here
thanks
Tim
Seterus does participate in HAFA.. I just closed on HAFA with them last week, though originally was informed the borrower does not qualify for HAFA, and when I emailed the negotiator.. the requirements from the govt HAFA website.. He agreed...
Shawn.. has your file being assigned to a negotiator.? If yes just ask for the name of the negotiator and send email to him/her regarding borrower qualifying for HAFA.
if the offer on a short sale is good enough and there is a genuine hardship the seller will be able to get relocation money and the deficiency waiver on a 'regular' short sale. Was there more on a hafa that those 2 benefits do not provide? I hardly deal with them.
They have 1 hafa person in the entire company. I have a client who has been trying to be put on a HAFA track for weeks. Each time they send out 10+ form letters saying not accepted for irrelevant reasons. Submit with an offer if GSE. They will have no option but to review and respond in 30 days.
I think the bulk of Seterus servicing portfolio is in Non-Deficiency states making HAFA unnecessary for the most part.
If it is a Fannie Mae or Freddie Mac loan they do have a help desk - I have gotten responses from Lenders when contacted FNMA or FDMAC direct. Many MLS systems access the help desk directly.
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