Replies to This Discussion

Permalink Reply by Brian Garff on March 9, 2010 at 10:25am

Try calling Natalia Guerrero at 818-713-2879. Tell her your story and that you desperately need to have the file assigned to the complaint resolution department. She called me a week after I fired off an e-mail to Brian Moynihan ([email protected]) and had the file assigned to complaint resolution. It is real, and they are infinitely more competent than the negotiators. Just make sure you're not crying wolf (like the guy she told me about who was calling to have his file escalated after three weeks....three weeks? That's an hour in BofA time.)

Permalink Reply by Jennifer James Team on March 9, 2010 at 10:36am

Thank you so much for the information! I just left her a message. I will keep you posted.

Have a great day,

Jenn

Brian Garff said:

Try calling Natalia Guerrero at 818-713-2879. Tell her your story and that you desperately need to have the file assigned to the complaint resolution department. She called me a week after I fired off an e-mail to Brian Moynihan ([email protected]) and had the file assigned to complaint resolution. It is real, and they are infinitely more competent than the negotiators. Just make sure you're not crying wolf (like the guy she told me about who was calling to have his file escalated after three weeks....three weeks? That's an hour in BofA time.)

Permalink Reply by Brian Garff on March 9, 2010 at 10:49am

She's west coast.

Permalink Reply by Jennifer James Team on March 11, 2010 at 6:15am

I wish I was writing Yes it worked...but not yet...this was my last message to B of A.

Bank of America,

I am appalled you have made no attempt to work out this short sale. I have made a formal complaint to the OCC and BBB. The decision to DO NOTHING is NOT in the best interest of your shareholders. Bank of America had an opportunity to receive a partial payment and opted to do NOTHING and now will receive nothing. The sellers of the property have made every effort to get you the documents you requested on time. I have done everything to market the home and secure a purchaser who is willing, ready and able to buy the property. Indy Mac, the first Lien holder, accepted the purchase contract in less than 60 days and have postponed the sale date and extended deadlines. Bank of America has dropped the ball again. Bank of America, I will continue to fight this battle and will share my story with the media and anyone who will listen until things change. Someone must defend the distressed families going through your short sale process. They have lost too much already.

Permalink Reply by Darlene Krause on March 11, 2010 at 7:00am

Just got approval for BOA second. I was advised that the rule of thumb for them is 10% of the unpaid principal balance. In my case the second was around 100,000 and they wanted $7,930, plus they advised the seller that this would be shown as acharge off on credit report but that someone from their recovery department would be contacting them to set up arrangements for payment on the balance. My seller agreed to this, but a lot of the second mortgage lenders are now wanting money upfront and the owner to pay the balance due.

Permalink Reply by Jennifer James Team on March 11, 2010 at 7:02am

MY Last Letter worked! Details coming soon!

Permalink Reply by Jennifer James Team on March 12, 2010 at 8:24am

I just posted a blog about this Bank of America SS. Thank you Short Sale Superstars for all the tips and advice! If we work together, the banks will have no choice but to listen!

Jennifer James Team said:

MY Last Letter worked! Details coming soon!

Permalink Reply by Claudine Ellis on March 12, 2010 at 3:29pm

Thanks Brian. I emailed Brian about my short sale problem and I left a message for Natalia. This is crazy. Waiting since October, then we started all over because of REO/Trans. My buyers are to close on March 15 and they will walk. And, can you believe, they have the nerve to say they are going to foreclose on March 24th. I have a ready, willing and able buyer holding on since October and they just have me sitting and waiting. This is ridiculous. I did send a complaint to the OCC and the BBB. I am writing to CNN now. This is unconsionable. I am going to put an end to it. WE need to stick together. These unfair and unethical practices against American Citizens should be punishable. This is not the America I dream of. We are losing our homes and they are helping it happen because they make more money on foreclosures than short sales. No help for Americans when the economy and the banks caused this fiasco. Signing off my soap box. Thanks again for your help.

Brian Garff said:

Try calling Natalia Guerrero at 818-713-2879. Tell her your story and that you desperately need to have the file assigned to the complaint resolution department. She called me a week after I fired off an e-mail to Brian Moynihan ([email protected]) and had the file assigned to complaint resolution. It is real, and they are infinitely more competent than the negotiators. Just make sure you're not crying wolf (like the guy she told me about who was calling to have his file escalated after three weeks....three weeks? That's an hour in BofA time.)