Chase ... Grrrr... Vent - contacting investor did NOTHING.

I'm at wits end.  I'm about to lose a buyer.  I have been working on a Chase ss since May and fought a nasty BPO and finally got a re-order.  SECOND bpo was right in line with our offer -- dead ON to be exact for a 30 day value.  Short sale got denied and closed.  We were all at a loss.  I contacted the investor and FINALLY spoke to someone who told me she was unsure why it wasn't accepted and thought based on what I told her it SHOULD be accepted but that CHASE is given the authority to decide.  Mind you, when you speak to CHASE, they say the INVESTOR is making the decisions. 

I have a call into the executive analysist on the file to let her know about my conversation but don't ya LOVE IT.  It seems NO ONE really makes the decisions for these files.  It's absolutely downright scary.

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Permalink Reply by Smitty on October 21, 2011 at 12:50am

LOL... I just need Chase to love me this week.  (sigh) - No love for the yellow sss.  TGIF!

Permalink Reply by Jeff Payne on October 21, 2011 at 2:29am

Smitty, have you contacted Jamie Dimon personally?  I may still have his information. Go right to the top, he is the highest paid bank executive in the USA so he should have the clout to make it happen :) Just don't tell him Jeff Payne says HI, he might sic his attorney on me, again!

Permalink Reply by Smitty on October 21, 2011 at 2:34am

No, but he may be my next step.  I mean I figured if I went to the investor, that would solve the issue right?  LOL...I guess not.  Everyone is pointing fingers.

 

I have his contact info Jeff.  I definitely think I'm at the point where he needs to see what is going on.

Permalink Reply by Brent Innocenzi on October 21, 2011 at 2:41am

Have you escalated the file within Chase now that you've spoken to the Investor and the #'s are in line? I have a couple higher ups info that I've emailed & helped me get files closed when hit a wall. You can message me if your still having issues. Chase can be very tough. I escalate on almost all of my files, but don't think I've ever closed a Chase file without having to escalate multiple times. If the #'s work the file just needs to get in the right hands. Good Luck n keep us updated!!

Permalink Reply by Darlene Dunn on October 21, 2011 at 4:43am

I haven't spoke with the investor but the negoiator at Chase had my seller fill out a consent form so they could act on the sellers behalf.  They want my seller to contribute funds which she doesn't have.  They asked me again to ask my seller.  I don't know what else I should do, and if I don't figure out something soon I know ny buyer is going to walk.  Do you or anyone have any suggestions and or even a phone #?

Permalink Reply by Jeff Payne on October 21, 2011 at 2:54am
Smitty, what are you waiting for? Make Dimon do something! If you are really good you will get a cease and decist order and an approval letter from him :)
Permalink Reply by Smitty on October 21, 2011 at 3:09am

DONE.  

We'll see what happens now. 

 

@Brent - I've escalated.  It's in Executive review right now which is a joke.

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