I have an FHA with a complex history. I have been struggling with the general customer service rep's since 03/24. Could not get the file into the FHA department. Different reason each time. Was desperate yesterday and finally tried the social media department. I mean, really, how much could they possibly help me with this complicated file???
Not only did one of their team members call me within an hour or so, she actually knew quite a bit about FHA short sales!!!! A few minutes ago I received a very nice call from the FHA negotiator now assigned to my file!!!!
Tweet...it works!
Tags:
What's the twitter account name so we can add it!
Thanks!
Lydia
It's already in the Bank of America group info
http://twitter.com/#!/bofa_helpbofa_help
The main BOA info page here has a link to it. I was impressed...
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