Replies to This Discussion

Permalink Reply by Nancy Campbell on July 13, 2011 at 4:51am

If you call the short sale customer service number, they should give you the lead person Adam Lauman is a lead ... and the manager ... Jack Matlock is a manager for a negotiator I had (Tarah Thacker) who went on medical leave ... now I have Dora Young.

866-520-5499 is the customer service number I have once a package is sent to Citi.

 

Keep us updated on how it went!

 

Permalink Reply by Mike Schude on July 13, 2011 at 5:02am

I was just assigned Teri yesterday.  I hope I have better luck!    Nancy,  Can you provide the contact numbers and emails of Jack and Dora?  This way we have another contact... Thanks!

Permalink Reply by Nancy Campbell on July 13, 2011 at 5:12am

I do not have any numbers ... when they call me, it comes up unavailable on my caller id. My only contact with them is through email ... [email protected] - he is a manager, never had responded to me, he forwards to the right contact, that is how I got Dora after a week of no response from anyone. [email protected] ... she is a negotiator and only replies by email ... just as Tara Thacker did not talk on phone, just by email - one thing I do not like about Citi.

Adam Lauman ... that name was given to me as a lead for the negotiators, but his email bounced back to me. May have middle initial as Dora does in her email.

I have never really 'spoken' on the phone to anyone but Dora ... I am going crazy, we got approval, but second came back with crap and now have to get the HUD approved again. Been over two weeks, both buyer and seller have signed their closing papers, just waiting on new HUD approval. PAIN!!

 

Permalink Reply by Kathleen M. (Katy) Cunningham on July 13, 2011 at 5:13am

Yes, Nancy, this would be helpful.  Mike, please understand, Teri has been very professional, but we are sitting on 3 months waiting on FNMA to approve a 2nd loan payoff and it is not a purchase money loan.  It was  a line of credit that the borrower took out to payoff several small bills acquired during divorce.  Maybe I am dunce, but does FNMA get involved in lines of credit?   I just spoke with the SS Dept on 2nd liens and they told me I have to wait for Teri to return my calls.  I am to wait up to 48 hours. 

Mike Schude said:

I was just assigned Teri yesterday.  I hope I have better luck!    Nancy,  Can you provide the contact numbers and emails of Jack and Dora?  This way we have another contact... Thanks!

Permalink Reply by Kathleen M. (Katy) Cunningham on July 13, 2011 at 5:16am

Thanks, Nancy, I'll try the emails.  I appreciate this guys, and if/when I get response I ill forward to you!

Permalink Reply by Nancy Campbell on July 13, 2011 at 5:22am

I am waiting on the same thing ... Citi to approve the second lien HELOC cash contribution on final HUD. Its a pain!

The buyers and sellers have already signed, money in, seller moved, should have closed on July 5 ... sent HUD June 30th...nothing yet.

I just copied Jack Matlock on the last email asking what is taking so long.

N.