Replies to This Discussion

Permalink Reply by Ben Benita on June 6, 2011 at 11:58am

Servicelink - HUGE pain in the ______ to deal with unless you do as they ask down to a "T", including naming your next child "servicelink", sending them a thank you letter, adding them to your Christmas card list, etc.

 

To get things done, go up the food chain at Indy Mac, and, as ALWAYS, find out who the Ivnestor is on the note, and, contact them directly (most of the Indy notes are with Deutsche Bank, but, use a QWR to cinfirm).

 

Best of luck

[email protected]

Permalink Reply by Thom Colby CA Brkr 888-391-5245 on June 6, 2011 at 12:03pm

Hey Ben -   thanks, it is Deutsche and it's been a pain in the neck..... 

 

We have to get this approved tomorrow morning in order to close on Wednesday.  If we don't, the HUD will change and we have to re-submit again "48 hours prior to closing" - which there isn't time left to do.  This is a CASH deal for VACANT Land - DIRT, worth less than 50% of what it was 3 years ago !  Grrrrrr

Permalink Reply by Tammy Davis on June 6, 2011 at 6:31pm

Thom,

ServiceLink is owned by Fidelity Financial, which also owns Fidelity Title and Chicago Title.

Hopefully your escrow is with one of these companies...if it is, your escrow officer can get her County/Regional Manager involved to get someone who understands and can override the decision of the negotiator.

 

I worked for Fidelity for 20+ years....if you need some help getting to upper management let me know and I will see what I can find out for you.

My email is : [email protected]

 

Good luck ~

Permalink Reply by Thom Colby CA Brkr 888-391-5245 on June 7, 2011 at 2:23am

Thanks Tammy - its not with Fidelity Escrow / Title - I really never use them.  The closer at ServiceLink just doesn't understand pro-rated taxes as a debit to the buyer and credit to the selling-side of the HUD, and therefore won't "approve-to-close" the HUD. It's interesting because it's the exact same HUD that was used for the short sale approval - not a penny different !!

We'll see what happens this morning, this buyer will walk "again" if OWB / ServiceLink doesn't get their act together.

 

I'll let you know if I need "extra help" !  Thanks again,  [email protected]

 

Tammy Davis said:

Thom,

ServiceLink is owned by Fidelity Financial, which also owns Fidelity Title and Chicago Title.

Hopefully your escrow is with one of these companies...if it is, your escrow officer can get her County/Regional Manager involved to get someone who understands and can override the decision of the negotiator.

 

I worked for Fidelity for 20+ years....if you need some help getting to upper management let me know and I will see what I can find out for you.

My email is : [email protected]

 

Good luck ~

Permalink Reply by Jeff Payne on June 7, 2011 at 2:32am

Thom, it is extremely frightening when a closer or a negotiator can not read a HUD or understand prorations, debits, credits etc.  I had a negotiator recently who asked me to send them a "real HUD" and not the version that I sent them.  This was a month ago and they had not seen the new version, (that has been out for 1 1/2 years).

Permalink Reply by Thom Colby CA Brkr 888-391-5245 on June 7, 2011 at 2:39am

I agree - also very frustrating !  They suggested removing the Debit / Credit from the HUD and not doing prorations - i think that's interesting because the "net" to Indy will be reduced which will put it outside what they have already approved, the seller will have a larger deficiency and the Buyer would get a bigger benefit.  This would be illegal on a number of items !  Hopefully we'll get it resolved when they come into work this morning in Kansas......

Jeff Payne said:

Thom, it is extremely frightening when a closer or a negotiator can not read a HUD or understand prorations, debits, credits etc.  I had a negotiator recently who asked me to send them a "real HUD" and not the version that I sent them.  This was a month ago and they had not seen the new version, (that has been out for 1 1/2 years).

Permalink Reply by Thom Colby CA Brkr 888-391-5245 on June 7, 2011 at 4:04am

UPDATE 6-7-2011 ::

Service Link finally "got it" after a long phone conversation and we've received the approval-to-close.  We'll see if it actually closes tomorrow !

Thanks everyone!