Replies to This Discussion

Permalink Reply by Pacita C Dimacali on April 7, 2010 at 12:29pm

Try Andrew Meade at fax 614-422-7259

I had to escalate my short sale with them because we were just days before the trustee sale was scheduled. Managed to get it postponed.

When you fax, provide all the pertinent info for the escalation.

And no surprise about not getting a negotiator. Each time I call, I get a different answer: yes, there is one assigned; no, no one is assigned yet...etc

Good luck!

Good luck.

Permalink Reply by Ryan Smith on April 7, 2010 at 12:35pm

Thanks Pacita, I'll give that a try.

Pacita C Dimacali said:

Try Andrew Meade at fax 614-422-7259

I had to escalate my short sale with them because we were just days before the trustee sale was scheduled. Managed to get it postponed.

When you fax, provide all the pertinent info for the escalation.

And no surprise about not getting a negotiator. Each time I call, I get a different answer: yes, there is one assigned; no, no one is assigned yet...etc

Good luck!

Good luck.

Permalink Reply by Margaret C. Taylor on April 7, 2010 at 2:36pm

Let me know what succes you have. My SSPacket was sent Januar 7, 2010. Supposedly it has been escalated twice. I think that's what the 'frontline' are supposed to say. A negotiator was assigned early March. I contacted him by FAX, email and phone. No response. After contacting another Negotiator, who emailed ours, ours contacted me and said they were really busy and would try to get to it as soon as possible. That was 12 days ago. His phone number registered as private when he called. Our Buyer has extended twice, there's a good possibility we will lose him! Margaret C.

Permalink Reply by Ben Benita on April 8, 2010 at 1:07am

We have tehse 2 numbers for higher ups:
Executive Resolution Group for Chase, 866-605-9253
888-310-7995 (Executive office for Chase)
I have direct contact names and numbers if you want to contact me directly - [email protected]

Permalink Reply by Margaret C. Taylor on April 11, 2010 at 12:59pm

Thank you Ben. I've taken note of these numbers. Unfortunately we lost our buyer. If we get another contract quickly can we continue on or do we have to start again?

Ben Benita said:

We have tehse 2 numbers for higher ups:
Executive Resolution Group for Chase, 866-605-9253
888-310-7995 (Executive office for Chase)
I have direct contact names and numbers if you want to contact me directly - [email protected]

Permalink Reply by Ben Benita on April 11, 2010 at 7:21pm

Margaret -- I would STRONGLY suggest you NOT volunteer to Chase that the Buyer has walked, some negotiatiors will make you start your file over if they get wind of this.
BEST - let them continue processing your short sale while you seek a new Buyer. If you find a new Buyer, no worries, if you do not, and, the deal gets accepted, you can then change your listing to:
"Short sale approved at $________"

It has been our experience that listings like those get Buyers VERY quickly....all my best to you.

Permalink Reply by sherry on June 16, 2010 at 2:00pm

So here is my hold up. I submitted an offer to chase back in February along with all the documentation. Then was assigned a neg in April and had to resubmit all new financial documentation. In May Chase countered and buyer accepted. Was told the numbers looked great. After weeks of not hearing from the neg I contacted Executive office 888-310-7995. Was assigned to Debbie. Spoke to her couple times who said she will contact neg and get in touch with me... Now answer. Finally last week I heard from Maria the neg who said she should have an approval soon but need an updated BPO. BPO was completed and submitted to Chase on 6/10.

Again nego goes MIA. Called Debbie again at the neg office. She told me I need to "chill" out and just let it go through the process. Apparantly she saw BPO just ordered and thought it was in the early stages. Advised her if it was in the early stages I wouldnt be contacting the executive office. She then realize it's been in the works since February. She said she needs to research and get back to me

Anyways - any insights or can I call the executive office and ask to talk to someone other than Debbie? HELP please.

Permalink Reply by Gevon Polgar on June 8, 2011 at 11:30am

Thanks Ben, this really helped today.

Ben Benita said:

We have tehse 2 numbers for higher ups:
Executive Resolution Group for Chase, 866-605-9253
888-310-7995 (Executive office for Chase)
I have direct contact names and numbers if you want to contact me directly - [email protected]

Permalink Reply by Tina Porter on June 13, 2011 at 2:55pm

Hi Ben, I have a similar situation and decided to email you directly. I look forward to your response. This has all been so helpful thus far.

Permalink Reply by Tina Porter on June 15, 2011 at 7:10am

Hello Ben, May I please have the direct contact names and numbers to escalate my file. [email protected].  Thanks so much!!!!

Tina Porter said:

Hi Ben, I have a similar situation and decided to email you directly. I look forward to your response. This has all been so helpful thus far.

Permalink Reply by Donna McClelland on June 19, 2011 at 8:32pm

Ben - How does one go about substituting a new buyer without telling them?

Patricia - Thanks for the contact info.  I just now sent Andrew a fax on a short sale where I have been told 3 different stories by three different people re: why we still don't have a negotiator yet.  I have had some of my fastest approvals ever with Chase, but all of a sudden, they have become slow and incompetent. 

 

Ben Benita said:

We have tehse 2 numbers for higher ups:
Executive Resolution Group for Chase, 866-605-9253
888-310-7995 (Executive office for Chase)
I have direct contact names and numbers if you want to contact me directly - [email protected]