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I was able to get an updated phone number for the negotiator through the Short Sale Customer Service 866-880-1232 number. The phone number listed for the negotiator in Equator was incorrect. Through Trial and Error I discovered that he never would answer the phone on Mondays or Fridays.
The number I was given for his supervisor was never answered, her e-mails always bounced back.
I received the most help by asking to speak with a manager in the Short Sale Customer Service Department after the file was escalated 3 times with no resolution to the problem. The manager that I spoke with was able to resolve my problem within an hour and a half
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