Replies to This Discussion

Permalink Reply by Kent Dills on April 1, 2010 at 10:57am

Call in to the short sale/loss mit desk and explain the situation to the CSR who answers and ask to get the contact info for your negotiator's supervisor so you can escalate. Or, as for the "floor supervisor" and explain the situation to him/her and ask to escalate. You aren't crying wolf here. You need honest to goodness help.

Permalink Reply by Nina Sloan on April 1, 2010 at 11:06am

Thanks Ken,

My experience has shown me, repeatedly, that escalations take days. Whereas, the client's lock expires on Sunday. BOA moved when I first made noise. I need them to move again. This deadline is not new to BOA regarding the buyer's lock or settlement.

Kent Dills said:

Call in to the short sale/loss mit desk and explain the situation to the CSR who answers and ask to get the contact info for your negotiator's supervisor so you can escalate. Or, as for the "floor supervisor" and explain the situation to him/her and ask to escalate. You aren't crying wolf here. You need honest to goodness help.

Permalink Reply by Katerina Gasset on April 1, 2010 at 11:31am

I am not sure that the issue of a buyer's lock expiring would be considered an emergency in BofA's eyes. I would suggest escalating on more of the public image part and caring about customers, especially since BOA has been spending a lot of money on ads on TV to try to improve their damaged image.

Permalink Reply by Alan Remigio on April 1, 2010 at 12:49pm

escalate, escalate, escalate!

Permalink Reply by Nina Sloan on April 3, 2010 at 1:45am

Thanks BoA ShortSaleSuperstars!!!

We closed late yesterday! Good Friday Truly Was For The Buyer & Seller! That's what was was all about.

Happy Weekend To YOU!