Bank of America's short sale hotline called Promiss??!!
We are going through a Short sale with BofA and our account is in the negotiation phase. Our account was put on hold because the vendor has not removed a code from the BofA system that says we are interested in HAFA (we aren't and never were). Our 2nd has closed out their file since we have not been able to get approval from our first (BofA). We finally got a hold of someone at BofA that gave us a hotline number called Promiss. The mailbox is full. Is this a for real hotline?!!! Sounds wierd to me. Does anyone know about this hotline or have any info on how we can get someone to remove the code?
Replies to This Discussion
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Permalink Reply by Gary Carpenter on
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Never heard of it. But, if a someone from BoA makes a promise, they never fulfill it unless you make them. You need to escalate this to a supervisor or an executive review.
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Permalink Reply by CJ Wright on
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Call early in the morning, or late in the afternoon/evening. Don't bother to leave a message, even if you could, they never call you back. Keep calling till you get them. Once in and you state whether you do or do not want to participate in HAFA, have the listing agent check back shortly.
I've had several of these, see my posts from a few weeks ago. On the second, seller called to say he wasn't interested in the morning, by noon we had movement. It's not rocket science but you do need to get thru on the phone. Good Luck! -
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