My team has messed around with Equator for hours each day inputting our Bank of America short sales. We have uploaded a few of them up to four times. Here is the rejection email we get- when we call BOFA to ask WHY, they DON'T KNOW!! They tell us to keep re-entering everything. Does anyone have a clue?
Message Inserted (01/21/2010 01:14 AM) On: LOT 17 18 19 BLOCK ST, SANTA ROSA BEACH, FL, 32459
Your Offer Supporting Documents are rejected on LOT 17 18 19 BLOCK ST SANTA ROSA BEACH, FL 32459
Reject Reason: Other
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Hi Wendy,
I called the other day and was told I had to speak to someone who acutally could access Equator and could talk to me about it. They was the first time for that. Truly finding someone who really knows what is going on is the trick!
I have had ones cancelled when the seller did not setup their account as required or did not input the docs they were looking for.
Don't know if that helps or not.
Susan
I was told it is because one of the documents is incorrect. On one of mine the buyer proof of funds was scanned the wrong way (sideways).
I am beginning to think these online reps are from another country. When you email them they don't have correct English and lack a general understanding of what we are trying to complete. I have 14 files and just rescanned some of the docs and that seemed to work.
I think you folks all must have missed the comment re Equator that I posted a couple weeks ago. If you access support on the Equator chat line on their website, you are likely to get somebody who can provide answers. I hooked up with somebody in just about 2 minutes. I was told that Equator simply provides the software for the system that BofA is using. They DO NOT provide anything else! I was also told that BofA has not yet trained their people adequately on how to use it. Duh!
I think you folks all must have missed the comments re Equator that I posted a couple weeks ago. If you access support on the Equator chat line on their website, you are likely to get somebody who can provide answers. I hooked up with somebody in just about 2 minutes. I was told that Equator simply provides the software for the system that BofA is using. They DO NOT provide anything else! I was also told that BofA has not yet trained their people adequately on how to use it. Duh!
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