'UNAVAILABLE" status on six file in Equator.

Does anyone have a solution or contact name/phone for someone in IT Tech Support than can provide a solution without being told to restart the whole process all over again???? Why is this happening all of a sudden? I have a total of six files which overnight relfect 'UNAVAILABLE".  CS, negotiator, supervisors and IT Tech have no real answers or solutions....

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Comment by Rv.Realty on December 22, 2012 at 5:26am

My Short sale is BofA as well.

Comment by Rv.Realty on December 22, 2012 at 5:24am

Did anyone figure out a solution to this problem? Just yesterday my file on Equator went to UNAVAILABLE and we are supposed to close the 27!! The short sale was approved by the bank and everything was ready to go for closing, I cannot figure out what just happened? Any soluitions or advice would be greatly appreciated! I already have a short sale negotiator and attorney working on the problem but at the moment they are as confused as I am and I was hoping to have some clarity on the situatuion. Thank You

Comment by Jason Childs on August 4, 2011 at 4:28am
We have had it happen on 20 files all at the same time.  the short sale department reopened then and then they went back to unavailable again.  We have finally escalated it to the office of the president to get something worked out but the workout has put us behind the 8 ball on a few of the files.  We had approvals on 2 files and now are almost back to square one.  Bank of america is helping on one with these antics and policies.
Comment by Jesse Hammond on July 28, 2011 at 10:24am
This has happened to me with several files in the last month. From what I hear -- the back end of equator which is fusion got an upgrade. Since that happened I have had the same problem. Out of curiosity which bank was it? Mine were all BoA HAFA files.

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