This is the first time I have worked with Metlife, and they are just simply AWFUL!! This is an FHA short sale, so it is PFS with an ATP (Approval to Participate). Circumstances are the wife still lives in home (Illinois) and husband moved to Texas. Shouldn't be such an issue. We have had a complete package in with them since mid-March (3/6/12), and can't get them to get a BPO ordered. Always some excuse! The latest excuse is they said they sent out a package on 3/2/12 including the ATP, and never received it back. Banks don't even issue the ATP until valuation is received, which they have never done! Escalation to managers has been done, to no avail. Very frustrated...ANY help or advice would be much appreciated! THANKS~
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