Short sale stalled help

We are involved in a short sale since July. All info, inspections and paperwork complete. 3 weeks ago the appraisal was done. One by us and one by Narionstar..their appraisal according to Equator is in quality control for corrections. No one has been able to get in contact with them since. My family of 5 has been living in a one bedroom apartment waiting And waiting ..they can't even tell us what this all means??? What corrections? Why is it stuck? Please help us no one else can..this is beyond frustrating. It was going thru until they had an appraisal??
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