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Similar situation for us, and we got the same letter from Chase, except for $10k.  We called and they assured us the same thing, no hardship docs or financial info. required and we are pre-approved for short-sale.  We kicked things off with an agent, but then someone from Chase called and said we had to do the hardship letter/send financial info. and that the first person had told us incorrectly (three times on the phone btw).

So as of now, they said they were going to cancel our requested short-sale and go back to foreclosure.  This is frustrating as I feel Chase doesn't communicate internally.  I need to find the right person to execute the short-sale as originally agreed, assuming this is a real program.  Any thoughts appreciated.