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Ocwen Updates

Posted by Kathy Robinson on April 9, 2012 at 4:52am

Ocwen has recently opened a Short Sale call in line for authorized third parties (ATP). Once designated as an ATP, call 800-746-2936, and follow the prompts to the Short Sale Team. The lines are cuurently open Mon - Fri, 9:00 AM - 6:00 PM ET. In addition, we have added a dedicated email and fax for final HUD approvals. Send them to: finalHUDapproval@ocwen.com, or fax to: 561-682-8010. Be sure to include a cover sheet indicating the Ocwen loan number, and your return email or fax number. Responses can be expected within 24 - 48 hours of receipt.

Kathy Robinson

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Comments

PHILIP FRANCIS LEWERTH April 3, 2013 at 2:34am

Kathy - I am having an incredibly hard time communicating with Ocwen on a short sale that was submitted in October. Not only are there multiple language barriers but it is almost impossible to speak directly to the "assigned' rep on the account unless you make an appointment which is usually one(1) and sometimes two(2) weeks out .. I tried to call you but the number provided asks to go back to the 800 number which then creates the bad cycle all over again. I did send you an email directly so I do hope i hear from you so you can put another set of eyes on the file and sense the frustration. After well over 200 successful short sales with various banks and lending institution and servicing companies this experience has been a nightmare. Thanks for any help you can provide..
Celeste ODea July 17, 2012 at 6:50pm

Is there a special short sale package or a specific ATP form that they use?
Kevin - Greenville, SC April 10, 2012 at 3:58pm

Thanks Kathy for the Update.