I have been working on a short sale in Elk Grove, Ca. for almost 1 year. It was with B of A and I actually got an approval. On that same day, the loan was transferred to Ocwen. I was told I would get an approval letter from Ocwen within 2 weeks. They did issue an approval letter but I never got it because they sent it to the wrong email address. They admitted this to me and even acknowledged that I had been calling every other day to find out why I did n't have the approval letter. They are now telling me I must start all over. My sellers are ready to throw in the towel. Any suggestions on who I can talk with about this situation??Much Thanks,
Tracey Saizan
Keller Williams Realty
(916)761-8180
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Ms. Saizan, do you or your client really want to start the short sale process all over again? If your client really does not want to sell their home, there are options available to them.