Does anyone have any suggestion on how to move at least one foot ahead with Ocwen? I submitted a short sale package on June 18th and have made no progress whatsoever. I have been assigned to a guy that calls me every two weeks from a call center. He barely speaks English and tells me the same thing every time we talk " still in review". I have requested several times to speak with a supervisor and he tells me that it will do no good and never helps me to speak with anyone else. When I call the customer service number, I am told I can only speak with the assigned person. I'm at my wits end since I already have approval from the 2nd and 3rd. It has been a nightmare with Ocwen and I would really appreciate any help from those of you that have had to work with Ocwen. I've been in the business for 32 years and have handled many short sales but never have I seen a company so pathetically run before. HELP!
Thanks so much,
Tracey Saizan
Keller Williams Realty
Elk Grove, Ca.
**********************************
like buttons
Comments
You should look through the tab for lender contact info on this website. I had the same issues with ocwen and I posted some suggestions on this site. You will also find information on how/who to escalate to. I had to escalate and they do respond. Also, when calling for status you should press the number for Spanish speaking customers as that takes you to a US call center instead of India. Once in the Spanish telepromting, you will just have to keep pushing different numbers until it sends you to a rep...unless you understand Spanish! These call center reps are either in Texas or Florida I believe. And they all speak English. They were always more helpful than India is..India just puts you on hold a lot and ends up scheduling you for a call which is usually about two weeks out. Ugh! Keep trying, it took a while but I finallyngot it done. Good luck.