I was so very happy for my clients in October of 2013 when they received an offer on their home which would cover the amount owing on the 1st note......2nd note (with Merrill Lynch) would need short sale approval.

My client's contacted Merrill Lynch and were given a list of items that would need to be submitted in a short sale packet

Third party authorization was in place & on November 9th a clear, concise packet of all items requested by Merrill Lynch which included buyer's offer & notarized items was sent to supervisor Timothy Tracy.

Then came the request for items many times that had previously been sent.....no surprise there!

What really is troublesome is that Merrill Lynch has had the complete packet for 9 weeks & still no contact from our negotiator.

After many, many emails had been sent I did receive a call in December 2013 from Mr. Tracy who informed me that a negotiator had been assigned to my client's file on Dec. 17th - that was over a month ago and still no contact from our negotiator!!

My client called the Merrill Lynch supervisor today and his response was,
"You are the one that is asking for our help!".

What customer service you deliver Merrill Lynch.

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