Looking for B of A help.....muddling through Equator is a good way to phrase it

I saw the title of the Equator group....."muddling through the process" is certainly accurate. I have an offer long overdue to get approval or a response from B of A and as always seems to be the case with B of A, they seem to want to do everything to sabotage the deal. I thought Equator was supposed to solve their internal confusion and all it seems to do is make it worse. B of A is the 2nd on this one and we have now had approval from the 1st for over a month and it's due to expire soon. I have now uploaded the payoff demand into Equator 4 times and was told by the negotiator just this week that the reason for the delay was that she still needed the payoff demand. After explaining that I've now sent it 4 times (1 directly to her email address) that "another department" uploads that file so she doesn't have access to it. How is it that I have access to it through Equator but she doesn't? Seriously?

Is there someplace on Short Sale Superstars that might give me someone to get in touch with at B of A that can actually make a decision.

This is the second go around on this same deal and it fell apart last November as my negotiator was on vacation and nobody could offer a 7 day extension in his absence. Unbelievable.....no I take that back....when dealing with Bank of America it's perfectly believable.

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Comment by Jennifer James Team on March 12, 2010 at 8:42am
I understand completely...In equator you can Reply to a message and COPY VP, SVP, Team Lead...Send a message in all caps. Tell them YOU are going to file a complaint with the OCC and BBB. Someone will respond.
Comment by Bryant Tutas on March 11, 2010 at 11:53am
Wish I had an answer for you but I don't. I feel your frustration though.

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