One of the simplest negotiating tips:
When you leave a voice mail message for your negotiator (I know, they "usually" answer the phone, but play along with me here).
When you complete your message, hit "#" to send it with urgency. Doing this will often page your negotiator, send them a text directly to their computer, and, for some it will actually send them an e-mail.....good stuff.....
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If working short sales on your own for some reason (I am certain yo have better things to do with your time), here is a quick tip taken directly from my book:
:-)
Call Loss mitigation and ask for Contact Information for _____(your negotiator) Supervisor:
OBJECTION YOU WILL HEAR – "I can not give you the Supervisor’s name"
Your response should be -- "thank you anyway" .... at least for now this should be your response
HOW TO OVERCOME THIS OBJECTION -
Call Customer Service, Accounting, or Human Resources (these numbers are readily available online), and say:
“I am sorry, I was trying to reach a supervisor for loss mitigation or for ______ (your negotiator). I must have been transferred to you on accident. Can you tell me the name/number/e-mail (whatever you are seeking) for ________ (the negotiator's supervisor)"
If THEY Object or ask why you need a supervisor:
“I was told _______ (my rep.) is out of town, busy, etc. and this home is facing foreclosure. It is VERY urgent that I speak with someone that can help our mutual client.”
It works. Most of these departments do not get calls like this and most are VERY VERY helpful……….
Negotiators are given scripts that specifically state:
"Do not give out supervisor or team lead contact information"
Persons in the departments above are NOT given these scripts....
You can also call the executive offices if you have their contact information......
Git R' Done!!!!
K
I know short sales pretty well, but, am still figuring out the benefits of the intrenet thing, "Friends", "Linked In", "Facebook", too much to keep up with!!!!
You "friended" me on SSA. Cool. You're a leader here! SO appreciate your feedback.
K
Another GREAT TIP -- (and I still have my monets where I miss this one), ALWAYS ALWAYS ALWAYS play nice with your negotiator......I do still lose it on occaision, but, I just call back in as "John Smith" and proceed accordingly.
Remember, most negotiators sitting in cubicles all day, playing video games, looking at porn, on Facebook, texting boyfriends/girlfriends, etc. and could CARE LESS about you or your client.....they get paid to field phone calls and listen to BS when people like you and I call in!!!!!
:-)
I guess no one wanted to talk to me because I sounded so p (perturbed). Frustrated is more likely.......naw, P (perturbed was correct).
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