I submitted a short sale with Chase Mortgage and after 3 weeks, I was told the file is in audit. After a further 2weeks in audit, I tried to escalate the file and Chase told me the file cannot be escalated, because it is in audit. I asked them to invite me and the seller and buyer to go through the audit, but nothing done. Eventually the file was declined, no reason given. Who do we turn to in a situation like this?
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