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  Bryan Rockwell August 31, 2011 at 7:36am

  Cathy, I'm not why you are having the difficulty you are with Chase, mine closed in 75 days from start to finish, I had a "motivated" 1st TD negotiator and I stuck to my clients/sellers best interest during the negotiations, I also received FULL release of liability on 1st and HELOC 2nd TD.  The 2nd TD IS a separate dept. but 1stTD negotiator will communicate with them for you and provide approval letter from 2nd TD. These are 2 separate approvals you need in writing, 1 from 1st and 1 from second TD,each will list terms and respective loan #. When I faxed Chase the "FULL' package I received a call the same day from a set up person. I submit a FULL package, follow up with the right dept. and I ask the right questions. If it is taking 10 months then there certainly is a problem with the approach maybe, I don't know I'm not involved in your file.

   

  Also, see Terry Parish's lates blog herer on Chase today, see had good success with Chase.

   

  Good luck,

   

  Bryan.
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  Cathy Baumbusch August 30, 2011 at 4:52am

  Recovery Dept phone# 877-836-3040
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  Cathy Baumbusch August 30, 2011 at 4:45am

  Absolutely NOT true. I am working a short sale with Chase. Thought approval was for both and second. Approval letter only addressed first trust, not second. When I called the negotiator, she informed me that the 2nd trust is a totally different department and that she was only handling the 1st. I have to call a different number and start the process with the 2nd. Had no idea and in 10 months working with this file, including both acct#s on every fax I have ever sent them, not once did anyone tell me that the negotiator was only handling 1st.
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  Cathy Baumbusch August 29, 2011 at 7:13am

  Question about that. The approval letter I got only had the first trust account number on it. The settlement company is not accepting it saying it needs to have both account numbers on it. Is anyone else running into this?
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  Amelia Keene August 16, 2011 at 9:51am

  OMG Bryan. i just finally got a call from the MIA Chase negotiator. Yesterday I faxed a letter to him and to his supervisor/manager. I told the supervisor that I am begging for his help and that I didn't know what to do with the Neg anymore...  Got a call from the negotiator a few minutes ago. boy he must have been yelled at.... but what was even more frightening.. he didn't have a clue what he was doing. I had to tell him all the steps that we needed done. Yikes!
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  Bryan Rockwell August 16, 2011 at 5:34am

  Amelia,

  not sure whart is going on. I had to go thru 1st TD negotiator on 1st and 2nd TD. 2nd TD negotiator was actually rude and hung up on me. 1st TD negotiator really had an interest in getting the deal done and actually escalated file, a week later we had our 2nd TD approval. Let me know what happens. I wish I had a good contact for you. just keep trying.
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  Amelia Keene August 16, 2011 at 3:19am

  Hey Bryan.. I have same situation. But, the negotiator -after giving us approval isn't returning any calls or emails. Title needs some documentation that the 2nd lien is release so they can record.. I have also reached out to the supervisor/manager.. and no help from him either. what's going on at Chase? 

   
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  Bryan Rockwell February 25, 2011 at 7:05am

  Larry, I am not sure about that one, you can check with Chase--they will let you know. All I know is if it is a Chase 2nd lien, n1st negotiator will handle both and make contribution towards 2nd.