BOA Escalation Help! Auction is 8/23/2013.
Escalation help!
I have a Bank of America short sale that I initiated and uploaded the offer in Equator on 7/20/13. It is in “Held under Review” status. The commissioner told me that the auction is moving forward on 8/23/13 because it is not in “Closing Status” in equator. The Asset Manager assigned is Carlton Smith with REDC. I have tried to escalate to Short Sale Customer Service but they said that the Negotiator needs to push the offer through. I do not get any response from the Negotiator or the team leader in Equator. Any suggestions to 1. push the file through and to 2. Stop / postpone the auction?
Also BOA Customer Service said that the file is a traditional Short Sale because Fannie Mae (Investor) does not participate with HAFA if the file is initiated within 60 days of the auction. Has anyone herd of this?
Thanks for your help on all 3 questions.
Comment
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Comment by Alexis Adams on August 13, 2013 at 5:04am
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I have worked with Carlton Smith at REDC before. One this about REDC is that they do NOT abide by any time frames set forth by Bank of America. They basically do as they please. That being said, I would definitely take the advice given by Kevin above and escalate with Fannie Mae directly. Please feel free to email me direct if you have any other questions:
Alexis Adams
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Comment by Kevin - Greenville, SC on August 12, 2013 at 6:17pm
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Comment by Linda Cadotte on August 11, 2013 at 3:00am
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I suggest you use the BOA Twitter Team to help. http:/twitter.com#!/bofa_help
If that address is not right, google the BOA Twitter help team. Send a short tweet saying you are a Realtor needing help and your phone number. They will phone you within a few hours and I have found them to be the best thing since sliced bread when it comes to BOA SS.
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