BOA BIG Mixup

I have a client who purchased her home with a BOA financing. A year later she applied for a home equity again thru BOA. BOA sold the home equity to Ameristar. Simple enough, BOA is the primary, Ameristar is the secondary. Well no, apparently when she applied for the home equity, BOA somehow made that the primary making the primary secondary. Now she is doing a short sale. How do I figure this out for sure?

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