Fannie Mae's Short Sale Assistance Desk ("Assistance Desk") will handle post-offer issues related to the existence of a second lien or issues involving mortgage insurance.  Most cases are resolved in two weeks.  The Assistance Desk is offered by MLSs across the nation, including My FL Regional MLS, N. NV Regional MLS, ARMLS, Tucson, MRED, Intermountain, Pinellas, West Pasco, SE Minnesota, Miami, and coming soon to the New England, Northwest and Southeast markets.

The California Association of Realtors (CAR) is offering the Assistance Desk as a free to service to participating MLSs in California.  Here's a link to their press release:http://www.car.org/newsstand/newsreleases/fanniedesk/

For more information on Fannie Mae's Short Sale Assistance Desk, visit https://www.efanniemae.com/is/reprofessionals/pdf/ssadfaqs.pdf 

I hope this is helpful.

Gail