Unfortunately there's no website for Umpqua shortsales. After the First agreed to a HAFA shortsale; they said to ask the 2nd lienholder if they participate in HAFA shortsales.  They said they "HAD TO."  Now 2 months later after accepting paperwork, then NOT accepting the same paperwork, they agree to the shortsale AND with the payoff but will NOT release my seller of the liability. I asked them to rereview the file with his new updated financial statement and hardship letters, HAFA Affidavits, Arms-lengths signed by all parties and NOW ten days in rereview with Umpua Bank.

The Ocwen Servicer said to send them a link regarding the HAFA guidelines through the USgov site and then to escalate the file.  I've contacted Fannie Mae helpdesk since the first is a Fannie Mae product, can they help with getting the 2nd to comply?  Or WHERE else can I and how do I escalate the file?