Click The Button Now To Hire A Short Sale Superstar To Support You.
Short Sales 1-800-669-6650
Short Sale Fax 1-866-808-5050
Home Retention Department 1-800-669-0102 call to open VA or FHA/HUD short sales
Letter of Authorization Fax 888-491-4947 or 805-520-5019
|
***Need Help? Try TWITTER HELP****:
****LOG INTO YOUR TWITTER ACCOUNT and TYPE: @BofA_Help Call YOUR NAME RE: PROPERTY ADDRESS, YOUR TEL NUMBER
http://social.bankofamerica.com/
For TWITTER Do not place LN# or borrower name in the message. Just a brief: 'Need help with a HAFA short sale" will suffice. Make sure to mention short sale. Also, each file should to be a separate tweet. If you have issues with 4 files then send 4 tweets. They will respond very quickly.
HELOC Short Sale Department: email for LOA and Short Sale Packages: [email protected]
EMAIL Moderator with new contact info or corrections to this group.
Started by Albert E. Manalo. Last reply by James Franko Oct 8, 2021. 11 Replies 0 Likes
Started by Chris Zubrycki. Last reply by Short Sale Superstars LLC Jun 19, 2018. 4 Replies 0 Likes
Started by RVT REI LLC. Last reply by RVT REI LLC May 21, 2018. 2 Replies 0 Likes
Started by Izabella Lipetski. Last reply by Izabella Lipetski Mar 11, 2017. 2 Replies 1 Like
Started by Elva Branson-Lee. Last reply by Chris McGee Feb 10, 2017. 8 Replies 0 Likes
Started by Erinn Frisbie. Last reply by ElizabethWeintraub00697006LyonRE Jan 23, 2017. 4 Replies 0 Likes
Started by Tom Braunagel. Last reply by Tom Braunagel Dec 7, 2016. 3 Replies 0 Likes
Started by Tony Morales. Last reply by Tony Morales Sep 9, 2016. 6 Replies 0 Likes
Started by Robert Martin. Last reply by Robert Martin Jun 2, 2016. 2 Replies 0 Likes
Started by Lisa Jackson. Last reply by Julie Lyons May 2, 2016. 3 Replies 0 Likes
Comment
@ Mariana, RFD or Reason for Default like Ricky said, is what we used to call (and some of us still do) the hardship letter.
@Katerina, neither one of these files that I mentioned has a second or HELOC.
RFD = Reason for Default
Hello can someone tell what is an RFD letter - bofa equator is asking for this? Appreciate the help.
@Cathy- I was trying to point out that BofA has come a long way since they took over CountryWide's horrendous files. I am a total advocate for our sellers when doing short sales for them. That being said, I also have an understanding of the position of the lenders. The second taking longer to get approved oftentimes is not the result of the staff you are dealing with at BofA but could be the investor guidelines. Just because the two loans are being serviced at BofA does not mean they can be approved in the same time frame. So much depends on where that second note is in a delinquency, did they put it in their collections department, have they charged it off yet, is the investor on that particular note a private investor, is is truly a second mortgage or is it a HELOC. These are all facts that will determine the methods by which BofA must go through to get the approval on a second. The main point I try to make in this entire short sale market is that the lenders don't have to do a short sale. Customer service has nothing to do with the fact that the homeowner is asking a lender to let them pay them back less than they agreed to paid. There is a lot of pressure from outside sources for banks to do the short sales. But the fact remains, they do not have to do them at all. There are banks that turn every short sale down still today. The short sale lenders have just as many complaints about agents as agents have about them. Agents send in incomplete short sale packages, agents yell and scream at the front lines at the lenders, who have nothing to do with anything, they are just answering the phones, agents make threats and such. It works both ways.
I'm happy to do as they ask. What I am finding difficult to tolerate is not telling me all at once what the new requirements are and then waiting 3 weeks to tell me about a new requirement that they could have told me the last time they contacted me. There's no excuse for telling me that they now need one little data item (for example, my state lic. #) on a contract that has been sitting in their system since the beginning of March- which is what they did yesterday. I honestly believe that their new "system" is designed to make us just give up so that they don't have to do them any more then they can kill the programs and use the excuse that the consumer didn't take advantage of them.
Cathy
I can understand your frustrations with the short sale process. Trust me, I've vented my conerns on this forum and many others on the internet. Most people here just "jump when they say how high." If you want change to these short sales, I'm not sure what you can really do. I mean the FDIC is even on the banks side, this was clearly evident because we wouldn't be in this mess in the first place. For now, like most of us we do as they say.
Are you kidding me? What difference does it make how long I've been doing short sales? I don't base my judgments on how things "used to be". I base them on how effective they are. @Sameer, I never said the Twitter team doesn't respond, but they can't DO anything. All they do is say they'll call the negotiator FOR ME. What good is that? And @Katerina, I did not say that my files were opened in March. One has been open since November 2011. And it was approved but the buyer walked. They told me it would not take as long to get a second approval because it was only "soft declined". But it has made no difference whatsoever. There is no reason in the world why a second approval should take just as long or longer than the first one did with a "soft decline". There is no excuse. As far as 48 hours being "very good". You tell me how often you tell your clients that you'll get back to them in 48 hours and then never actually do it, and call that "good service".
Also, both of these files are already in the Escalation Dept.!
I was actually contacted by Dignified Transition Solutions. They have you go through a self-guided tutorial with test, a webinar, then give you access to their online system to receive new leads. I have had it up for one week but no new leads yet. The best part is I have no referral fee to pay them.
© 2024 Created by Short Sale Superstars LLC. Powered by
Short Sale Superstars, LLC and www.ShortSaleSuperstars.com does not endorse the real estate agents, loan officers, attorneys, real estate brokers and other participants listed on this site. These real estate profiles, blogs, blog entries and forums are provided here as a courtesy to our visitors to help them make an informed decision when buying or selling a short sale. Short Sale Superstars, LLC takes no responsibility for the content on these pages that are written by the members of this community.
You need to be a member of Bank of America Short Sales to add comments!