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I haven't had good experiences with them. Had to escalate a file to a supervisor, and he didn't do what he said he was going to do. Escalated to HAMP, and finally got a response.
Have 2 files with them and it has been very SLOW - Nation Star the slowest Lender out of the 10 I have worked with.
866-312-2432 - I have had better luck calling the aforementioned toll free # and asking for the Negotiator, and if not available, the Supervisor or Manager.
I have emailed, left voice messages - and response is very DELAYED with the Negotiators I've worked with - 80% of the time their voice mail won't take additional messages.. I love working with BofA - they have been awesome lately - very pro-active.
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