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This happened to me several times with many different banks. You have to have a recent authorization. Some of the autorizations become stale and expire automatically. I have my homeowner pre-sign them for me so I have them on file when I need them.
I have been asked for updated authorizations and got unauthorized on a file with Wells Fargo because the person assigned to the file would not respond so I called her boss. She called my broker and told him that she would not work with me and asked him to reassign the file. It was actually quite funny. Once he reassigned she gave short sale approval 120,000 (the offer was 80,00) but the funny part was the the seller owed 104,000. Wells counterted at 120,000...$16,000 more than what was owed to them. She then got taken off of the file :)
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