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I called BofA directly per an Equator Agent customer service person. He said the file is in review, but that I uploaded the offer to soon after the third party authorization. According to him, the authorization needs to be in the system up to five days before the system will accept any off without rejecting it. Interesting. I asked if they will have a person review it, with my photos and cma, and he said it all should be looked at, to call back in 5 days.
Victoria--I also found it very helpful if my seller wrote a letter explaining the condition of the home. I think at times we as agents, want to take it all on ourselves but the banks love it when the buyer gets involved with some aspect of it. I had my seller write a letter and I sent it on to the bank. It rang very true and showed that the seller really cared.
Thanks all! Late last night I put in a message to my 'generic underwrtier' explaining the issue, and attaching pictures of the roof and carpeting that has had chemicals dumped on it. I also put in my cma as an attachment. I will follow with a phone call this morning..the person I spoke with last night to initiate the file (equator said the loan number did not exist), was super responsive. I will be more than impressed if they are all that nice! will keep updating
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