Replies to This Discussion

Permalink Reply by AMY GERRISH on October 1, 2010 at 8:52am

Email a copy to the negotiator, maybe he/she can push it up to the closer. They've done that for us before.

Permalink Reply by Evelyn Santiago on October 1, 2010 at 9:15am

I am still waiting for a HUD approval from yesterday! I doubt any of them know what they are doing or else they have no clue on what happens at a closing table. Wells Fargo should have a separate short sale department that handles closing instead of dealing with the actual negotiator...no wonder short sales take so long to get approved.

I feel your pain....my buyer's already have the keys and if Wells does not approve hud1 today we will have to do another closing...WT...Heck - no wonder they are in such dire straits.

Permalink Reply by Melissa Colvard-McKinsey on October 1, 2010 at 9:42am

I copied and saved these numbers for Fannie Mae backed loans - maybe they can help you with Freddie Mac counterparts?
Wells Fargo supervisors – Fannie Mae only
Leah Gambel, Supervisor (803) 396-4340
William Bieber, Supervisor (803) 396-6295

Also, can your closing agent help you? Sometimes they are able to get through to closers when you can't. Good luck!

Permalink Reply by joe beauchamp on October 2, 2010 at 9:41pm

With no response from the closer and time being tight, you have a right, and obligation to the seller, to call in and ask for the closer's manager. You NEED a response. I don't do much with WF - they seem to be worse than they were a year ago. I think if you get stonewalled, you stay on there and ask for someone authorized to handle the issue -and no callbacks - you will wait to talk to them NOW. And, no, you don't believe that out of all of WF there is no one on duty during business hours who you can talk to. Serious-up and get that talk going.

Bad faith negotiation, probably truth in lending violations, too. These can ruin your seller's life (and your sale), so don't woose out - you have **my** permission to open fire with both barrels. ;-)

Permalink Reply by Kathryn Stelljes on October 3, 2010 at 4:29am

Thanks for those of you who replied to my post. I pretty much called everyone and number under the sun - I tried being nice on some of the calls and being firm almost rude on some of the others. Each time the person on the line would say that I couldn't speak with a supervisor because it wasn't a supervisor issue. They would email the closer and that's all they could do. Finally I tried calling a customer service number 1-800-416-1472 and they put me through to the liquidation department who eventually put me through to one of the supervisors there. She tried to reach the closer with no luck either and another email was sent. About 2 minutes later I got an actual phone call from the closer who at the absolute last minute still tried to tell me the HUD was incorrect. She also said all of the emails were not helping my situation but I say they were because she actually called me! I explained one last time that there were credits on the front page and FINALLY FINALLY she got her manager over there to approve the HUD. I stressed myself out to the point of being sick and having double vision - but I got the job done.

Permalink Reply by joe beauchamp on October 3, 2010 at 8:28pm

Well, nice job!! Although I prefer margaritas to blur my vision.. ;-) But you stuck to your guns, and it looks like you found that this closer is a pinhead - I would have blown up on that comment. Oh yeah? Then what would help, sending someone with an axe over to your house? How about a response a reply or a call you dimwitted self-important jerk! (No, I don't throw in the unnecessary "jerk" type stuff) Tell ya what, give me your manager so we can discuss how I am supposed to get your attention, OK? Now would be good... HA! what a pinhead - and there are many of them out there. I'd love to hear one of our guys on the line with her - she'd be sitting up straight in 30 seconds after a comment like that. geesh.

Yeah, you might have had a tough one there - and you survived! I'll bet there are things you would do differently next time, and now that you've been through it, you can step back and not let it get to you while you do battle. Quite a learning experience - the majority of agents would have folded and said it just isn't worth it. Yep, nice job!!


Kathryn Stelljes said:

Thanks for those of you who replied to my post. I pretty much called everyone and number under the sun - I tried being nice on some of the calls and being firm almost rude on some of the others. Each time the person on the line would say that I couldn't speak with a supervisor because it wasn't a supervisor issue. They would email the closer and that's all they could do. Finally I tried calling a customer service number 1-800-416-1472 and they put me through to the liquidation department who eventually put me through to one of the supervisors there. She tried to reach the closer with no luck either and another email was sent. About 2 minutes later I got an actual phone call from the closer who at the absolute last minute still tried to tell me the HUD was incorrect. She also said all of the emails were not helping my situation but I say they were because she actually called me! I explained one last time that there were credits on the front page and FINALLY FINALLY she got her manager over there to approve the HUD. I stressed myself out to the point of being sick and having double vision - but I got the job done.