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Kinda new to BofA? ;-)
Lots of stuff used to go down all the time. Things still do. When I don't have the time, I listen to them, when I do, I just call again, end up in a different call center and their stuff is up. Never heard of a HUD system, but reps say different things. There is iportal, the end-all-be-all DB for BofA, and then the equator stuff, and about 3 individual systems that the rep usually uses, and, of course, the rep's PC can die. Top that with a new rep and anything can be said or done.... call back in.
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