Both sellers are active duty deployed to different countries serving and protecting the USA and I can't get anywhere with this file.  My collection contact point has requested short sale twice and they short sale dept keeps telling me they can't see it.  Anyone have a contact for anyone at Greentree that has any authority in the short sale dept.  They had a complete package in May and then closed it June 3rd for missing documents that were confirmed they had received.  It been now 7 weeks and they still can't open the file.  I talked to Kelly in SS dept at Greentree and when I started to tell her about the file she said "Let me just stop you right there" and a very rude and it not my job so why should I care attitude. Could it be possible that Greentree has one employee in the ss dept who cares.

I am even getting emails and calls from the united states dept of congressional affairs because they think they sellers are not cooperating.  PLEASE can anyone help?