If he stays he stays, if he walks he walks...
Words of wisdom from SunTrust CS rep today, referring to the buyer for my shortsale listing.
Also - last rep had told me to expect a response to escalation in 24-72 hours - but todays rep says "she must not have read the memo telling them not to quote timelines for response".
Depending on who is telling the truth - this is either one of the most incompetant or most arrogant companies in business.
Replies to This Discussion
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Permalink Reply by Michael Parillo on
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This bank is just bruttalll
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Permalink Reply by Jeanne Dufort on
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Another beauty of a conversation last night - "we can't escalate until there has been 60 days without any activity on our side".
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So a week of persistance paid off today - three (count em) three emails from Kathy Bagby! She wanted to confirm whether we had one offer or two (down to one now) and asked for a copy of the HUD1 (was in the original packet they received 3/2) plus new arms length affidavits (original affidavit had all parties on one form, now they want one for each party - buyer, seller, both realtors).
She has not answered my request to get this to a negotiator by next week - we'll keep the pressure on... -
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Permalink Reply by Kathy Batterton on
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Mine was escalated on March 26. Kathy Bagby had it for over a month. Once we sent additional required docs it sat there so long they asked for updated docs again! Geez....quite a loop, huhu?
Submitted for final approval on May 15. No word.....buyer getting really antsy now after almost 6 months.....AND he watns the tax credit.....
Suntrust short sale? Never again! -
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Agreed, Michael - but at least we've now been sent on to the negotiating department as of last Friday. No name yet, so t he chasing goes on...
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So Kathy - do I understand that you had about 6 weeks from the time it was sent to a negotiator until you had your approval letter? Now that we're in the negotiating dept, I'm trying to estimate how long (and tiresome) this next stage will be.
Kathy Batterton said:Mine was escalated on March 26. Kathy Bagby had it for over a month. Once we sent additional required docs it sat there so long they asked for updated docs again! Geez....quite a loop, huhu?
Submitted for final approval on May 15. No word.....buyer getting really antsy now after almost 6 months.....AND he watns the tax credit.....
Suntrust short sale? Never again! -
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We still don't have an approval letter! Buyer is really bummed 'cause if we don't get loan started soon, we can't meet tax credit deadline to close. I got final negotiator's name and have been sending emails to various email addresses based on his name but so far all are coming back to me... I keep hearing we are at the end but good grief this is not professional. Who knows how long it will take from here.
Jeanne Dufort said:So Kathy - do I understand that you had about 6 weeks from the time it was sent to a negotiator until you had your approval letter? Now that we're in the negotiating dept, I'm trying to estimate how long (and tiresome) this next stage will be.
Kathy Batterton said:Mine was escalated on March 26. Kathy Bagby had it for over a month. Once we sent additional required docs it sat there so long they asked for updated docs again! Geez....quite a loop, huhu?
Submitted for final approval on May 15. No word.....buyer getting really antsy now after almost 6 months.....AND he watns the tax credit.....
Suntrust short sale? Never again! -
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Permalink Reply by Lois Benaglio on
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This bank is keeping us waiting we were escalated may 17 and still no answer
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