chase loan escalation
i represent buyer and need 1 more day for closing extension on approval and i dont know why listing agent was not able to accomplish. chase closed file and now we are starting again. how can i get this escalated, buyer had a clear to close. any suggestions who can i contact, i am not authorize by seller but it seems their listing agent moves extremely slowly
Replies to This Discussion
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Permalink Reply by Jen Hill on
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Hi Ana, without being authorized calling Chase won't do much good. BUT, maybe contact the agent's Broker and have him/her advise the Agent to contact Chase's Escalation Dept???
Escalations Department: 866-658-2327 or 904-886-5900
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Permalink Reply by Tara Samney on
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Hi Ana,
Having worked Chase files before it doesn't matter if your buyer needed 1 extra day or 30- extensions are not guaranteed and are stressful. for all parites Especially, if it is requested at the last minute- day of or day before closing. I don't know how escalation would help with file being closed- since your buyer didn't close in time (not Chase's fault). you also don't have authorization on the account. Just resubmit everything and hopefully it's not too late and they will reopen the file.
good luck!
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