Replies to This Discussion

Permalink Reply by Michelle L Houze PLLC on June 30, 2012 at 9:21am

You can tweet the B of A help team and they are amazing!!!  @BofA_Help.  If you do not tweet, you can have the listing agent email them using their escalation tool.  However, I would suggest that, if you dont tweet, you open a twitter account and do it yourself!!  They will get back to you within a few hours and can and will help you.  I am a listing agent and used the tool twice last week and had both of my issues resolved within 48 hours.  They can do things that no one else at B of A can do!  Trust me....they are amazing.  If the Listing agent wont escalate, have your agent use the escalation tool email.  If she doesnt know what it is, have her contact me and I will give it to her (480-206-1313)

But, all in all, twitter is THE best way to handle this!!!

Good Luck

Permalink Reply by Amy W on June 30, 2012 at 9:30am

Thanks, I will try Twitter.  I did not know that they would speak to me, as a buyer. 

I am also interested in getting an email address for whatever office in B of A might want to mitigate negative publicity.  I plan to write to the media and our state rep. and I want to CC them.

Permalink Reply by Michelle L Houze PLLC on June 30, 2012 at 9:38am

it is always best for the listing agent to twitter them if she/he is being agreeable and really trying to get it done.  If the LA wont do it, the next best thing is to have your agent do it.

Permalink Reply by Ludora Cooper on July 25, 2012 at 8:17am

Hi Michelle, I am in desperate need of the escalation tool email....... I am the buyer's agent and the listing agent can't seem to get a final approval on the hud. My buyer is threatening to walk...... Can you send me that info. Greatly appreciated.....

Permalink Reply by Brenda L Wood on July 1, 2012 at 4:00am

Amy, I echo the sentiments of reaching out to the social media team.  If that doesn't get results in two days  I would then have the listing agent contact a local sales manager with Bank of America to help.   I had this situation occur (I was listing agent) and my local Bank of America lender contacted his supervisor and he reached out to his contacts at corporate and we had approval the next day!  Either your agent or the listing agent should have a BofA lender they can contact.  Good luck!

 

Brenda Wood, Realtor

Virginia

Permalink Reply by Amy W on July 2, 2012 at 10:35am

Thanks for your responses.  I tweeted and got a call within about 5 hours.  I gave them the listing agent's number.  They called her and she turned down the help.  I guess she thinks she will get there with the latest negotiator.  I really hope that's true.  Thanks again for the information.

Permalink Reply by Amy W on July 5, 2012 at 11:51am

Michelle and Brenda - You really are superstars!  Thank you so much for responding to my plea.  When the listing agent didn't return a call from the Social Media contact, she escalated it anyway.  Today after a few more calls from me she called the negotiator's supervisor and then spoke directly with the negotiator.  It took until the very end of the business day but we have the approval.  Hopefully the title company, my mortgage broker, and my lender can pull together a close tomorrow so that my loan lock does not expire.  They are all planning to do it and we are cautiously optimistic. 

The Social Media contact was awesome.  Plus, once she called me I had her direct number in my phone and could call her voice mail without getting lost in the phone system.  Twitter is absolutely the way to go!  Thanks again!

Permalink Reply by Michelle L Houze PLLC on July 5, 2012 at 1:42pm

Oh, Amy.....I'm so happy to hear that you had good results! I was shocked and amazed by the help desk team. They are truly amazing and a great resource! Congrats!!!!