I wanted to check with other agents doing B of A short sales through Equator and get a general concensus.
As those that have worked with Equator know - there is documentation to upload and tasks to complete for the seller.
I have found that many of my sellers have an issue in completing these tasks as they either don't have:
1. a computer
2. a scanner
3. knowledge as to how to download
4. etc.
and this is why they have contacted us as the short sale specialist - to handle this stuff for them.
I was talking with a manager in the escalation department last week and I asked her about this - why is it necessary for the homeowner seller to have to complete these tasks. Can the realtor not complete them for the seller.
She told me that this may be sensitive information that the seller may rather not share with the realtor. (Pay stubs, bank statements, tax returns, hardship letter).
In the past, when we used to fax in the short sale packages to B of A - we would have all of this documentation and send in a complete short sale package to the lender. I have never had a seller that was concerned about me having this documetation - they were just glad that someone was helping them - and preferred to let the realtor handle as much of the transaction as they could.
I don't know if it is possible, but I do know that B of A is working to improve the Equator system, so mayve if there was enough concensus on this - we could get them to change the process. It would make things go a little faster.
Please let me know your thoughts
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