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If you go to the Ocwen group page on this amazing site you will see this:
FOR ESCALATION; Use sparingly......
Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with. The first time I called them, they put me in touch with someone who got me an approval. I would call and email them: [email protected] Phone: 800-390-4656.
Call and explain your issues. They shoudl be able to resolve them.
Smitty this is great info. Thanks for sharing.
You are right - they really don't know what they are talking about and you can waste hours sitting on hold only to find out that there still is no answer. I would try the Ombudsman and ask them if they will assign a Home Retention Specialist for Short Sales to be assigned to your file. That way you can have someone that you can contact directly. Also - selecting Spanish instead of English when you call the main number - this will take you somewhere other than India. I started my short sale in September also - finally got short sale approval Friday. Good luck!
Lauren thank you.
Yes they emailed me the approval on Friday as well.
Its been insane.
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