Replies to This Discussion

Permalink Reply by Paula Bachman on December 12, 2011 at 11:14am

Kate,

I'm having the same problem with Ocwen.  I received an approval letter from Ocwen offering the 2nd lien holder $3K. The 2nd wants $7,500, so I sent an updated HUD.  Ocwen now said they could only approve $6K to the 2nd, so I sent them another revised HUD with $6K to the 2nd. I've received rejection letters and cannot determine what they're rejecting.  No one can answer simple questions and they've now said they will have a representative call me on 12/23/11.  I have called/emailed/faxed Joanne Perez at Ocwen, but have gotten no response. I've left messages for Ron Ferris, Ocwen EVP, but have gotten no response. I called an Ocwen Ombudsman, Chris, at 800.390.4656.  He said they are the highest point of contact when there are issues with Ocwen. He assures me I'll have a call back within 24-48 hours. 

Permalink Reply by Paula Bachman on December 15, 2011 at 12:13pm

The Ombudsman for Ocwen is amazing and gets things done quickly. I highly recommend that anyone who is having difficulty with Ocwen give them a call 800.390.4656. I had great success with this.

Permalink Reply by Jeremy Eide on January 27, 2012 at 11:38am

paula,  what is a Ombudsman?  once you talked to them, did they get you to closing?  thanks for sharing.

Permalink Reply by Paula Bachman on January 28, 2012 at 7:31am

Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with.  The first time I called them, they put me in touch with someone who got me an approval.  I would call and email them: [email protected]    Phone: 800-390-4656.

Permalink Reply by Bryant Tutas on January 28, 2012 at 9:44am

Excellent info Paula. I just added the info to the group.

Permalink Reply by Kathy Robinson on January 31, 2012 at 4:22pm

Hi Bryant.

Please add my contact information for Ocwen. As the Senior Manager for Short Sales, escalations (whether to Ron Faris or to our Office of the Ombudsman) will be forwarded to my Escalation Specialists Team. One of the things we just implemented is a dedicated email box for final HUD approvals. HUDs sent to: [email protected] will be responded to within 24-48 hours. In the near future, we will be opening an incoming call line for authorized parties, so that questions and issues can be addressed immediately, without having to make an appointment to talk to the homeowner's Relationship Manager, or go through the escalation team. I look forward to working with this group! 

Kathy Robinson

[email protected]

561-682-8395

Permalink Reply by Ken Bailey on February 24, 2012 at 10:59am

Kathy--you are an angel sent from heaven! Thank you so much for having the courage to post your contact information. I hope you aren't overwhelmed by the response. My staff will be contacting you on Monday! THANK YOU

Permalink Reply by curt stinson on March 26, 2012 at 8:46am

truly wonderful Kathy - I know we agents can be awful, this is very brave of you to take on our closings ! My team closes 100-130 short sale every year and this is a first from a bank to postr to help!

 

 

Permalink Reply by Smitty on December 28, 2011 at 7:54am

I'm going through the EXACT same scenario now, only there are 4 liens on my property TWO are JUNIOR and TWO are SENIOR TAX liens.  My junior liens I can easily work out to $6000, but not the tax liens.  How did this work out for you?