Replies to This Discussion

Permalink Reply by Kylee Roe on January 18, 2012 at 2:05pm

"AMS"= 'Another Month Sucker'...lol.... Try BofA Twitter help to escalate to manager at AMS or B of A to instruct AMS. You will get the run around from AMS if you don't get after them. Good luck.

Permalink Reply by Eric S. Garrison Waterboro, ME on January 18, 2012 at 3:21pm

agree with Kylee, reach out to @BofA_help via twitter. send them a DM (direct message) with the property address and your best time and # to contact you. They have been an awesome help thus far. In fact, I wouldn't be surprised if they have not reached out to you already. I was also told probably by months end, they will be able to initiate contact with us on boards like this to offer help. I do know they read these blogs! I was also told BofA should be taking all "HAFA files in house very soon! don't let the "nice people" at AMS mess this up for you. All these 3rd party "negotiators" are really a big liability to Bofa IMHO  :) Good luck 

Permalink Reply by Kylee Roe on January 18, 2012 at 3:47pm

Julian, also, thought of this....I had to read my HAFA paperwork from B of A, to the AMS rep! It said if we met the list price we'd get approval paperwork in 10 days. I was 30 days out with a full offer, still getting the runaround. In addition to Twitter, you might get that AMS rep on the line and read them the new B of A policy about substituting buyers and it being ok. Talk strong...they are just clerks, get through to them without cussing or yelling, but speak strong.

Permalink Reply by Sameer Punjani on January 18, 2012 at 4:01pm

No, but I wrote a blog about AMS last year and exposed their lousy service.  I guess things haven't changed much.

 

http://www.trulia.com/blog/punjani/2011/03/ams_loan_servicing_are_y...

Permalink Reply by Kevin - Greenville, SC on January 20, 2012 at 5:02am

• General HAFA questions should be directed to the 1-866-919-5600
• Valuation appeals should be directed to the asset manager at 1-866-919--5600
• Transaction status should be directed to the asset manager at 1-866-919--5600
• Escalation of complaints concerns should be directed to 1-866-919--5600
• (Toll Free) or 716-204-3601 (Phone number)
• Single point of contact should be directed to the asset manager assigned

http://www.ams-servicing.com/hafa_eligibility_matrix.pdf

Permalink Reply by Janie Booth on January 20, 2012 at 5:31am

Julian, hopefully the BofA Twitter group will do as Kylee says. I reached out to them and a BofA VP after our negotiator stopped communicating with me and we were 1 day from the TS. Not sure which one assigned us to an escalations team. The AMS escalations team was awesome and our "negotiator" was literally out of the picture from then on. I also recommend emailing your closer separately if you are not hearing back through Equator. On this same file, I learned from her email auto response that she was out on vacation. Took almost a week to get the final estimated HUD approved, but we did close!!! 

Permalink Reply by Julian Jahoo CDPE, SFR, ABR on January 28, 2012 at 6:37am

Thanks all for your helpfull input I sent a twitter our and received a call within the hour...BOA is helping escalate the file and will connect with our negotiator to get this file closed..I am now a huge fan of twitter!

I will update you to let you know how it went..

Permalink Reply by Julian Jahoo CDPE, SFR, ABR on March 8, 2012 at 2:34am

Good news! We are finally closing this HAFA file today in Durham North Carolina. It took AMS 60 days to do a soft decline and accept the new buyer. AMS really has to improve their communication is terrible.

What really helped was BOA twitter @HELP this was a really good tip and seemed to get AMS to call me rather than me calling  them and getting the run around..