Replies to This Discussion

Permalink Reply by Paula k on October 13, 2011 at 2:12pm

We (the buyers) are in the same situation. Please let me know if you find a way to escalate with utls. Our sellers realtor has left 30 voicemails and over 45 emails with zero response in months from utls or bofa.

Permalink Reply by Larry Story on October 13, 2011 at 2:16pm

Keji,

While they don't like it email the "negotiator" directly, twice a day and call and leave voicemails.  If you don't have their email if they are with UTLS it is simply the first letter of their first name and their last name @utls.com  Then I usually send messages in Equator and check every person on the list.  

Permalink Reply by Larry Story on October 13, 2011 at 2:18pm

I just got a UTLS file to give us a counter on the home.  The counter has been accepted by the buyer and we are moving forward.  

Permalink Reply by joe beauchamp on October 13, 2011 at 2:27pm

Absolutely typical.  2 real problems: these companies are overloaded; and much negotiator work is really done by a hidden negotiator at BOA.  Frequently, escalations at these sub-companies are just emails to BOA people who know nobody can get to them or find out who they are.  Larry's suggestion is good - keep the heat on, also call in and ask for escalations.

Another avenue is to call the BOA SS rep and complain about the lack of response.  You will actually get an escalation on the BOA side.  After doing those, I would then either call the office of the president to tell them what I need or use the bofa_help twitter - not sure which at this point.  Then if that does nothing, I would try the other.

This lays the groundwork for any complaint as being legit and substantial.  Also, along the way, one of these is likely to get things moving, including replacing the negotiator if necessary.

Permalink Reply by Jeffrey Burnham on October 18, 2011 at 11:05am

I too have a file that's being IGNORED by UTLS. One aloof telephone person after another. (I remember praying for the day Countrywide would go away.. be careful what you wish for...they turn into B of A!!) It's amazing how less busy these "bunglers" would be if they spent more time doing the job and less time making excuses!! Aaargh!