After multiple fax attempts I finally just overnighted the dang pkg to Suntrust 8 weeks ago. I call them diligently once a week to find out where we are in the short sale process. Every other bank I have ever worked with will at least give you an idea of how long it 'normally' takes for from receipt to BPO, or from BPO to approval, etc. But not Suntrust.
Does anyone have any hints, tips, guidence on dealing with Suntrust? Does it help or hurt to have the homeowner call in and complain or cajole?
Any advice is appreciated!
Jerri Schick, Realtor ePRO, CDPE
281-414-3835
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They told me last week that I had been assigned a negotiator, and even gave me his name. But it seems like I am going backwards now.
Do you think it would help if I had the homeowner call in to customer support and complain or demand or whatever?
Thanks for your response!
ALWAYS depends how long they have had the file, and, who the Investor is on the loan.
Generally speaking, if it has been more than 60 or 90 days, time to escalate your file.
Keep in mind as well (insider stuff), the average length of time for most loss mit. persons is 2 to 4 months, THEN, they quit. When this happens, your file will get sent to someone new, and, you CAN lose all that time you have been waiting, unless you escalate your file and speak to the right person.
Blah blah blah....I could go on and on.....what it seems you need to do:
1 - talk to your negotiator's supervisor
then
2 - go over his/her head to corporate using your Suntrust contacts
then
3 - if you have NOT already done so, find out who the Investor is on the loan (you can contact me directly at [email protected] on how exactly to do this), and, reach out to THEM directly.
As with any short sale, you just need to hang in there, and, BE A TOTAL PAIN IN THE _______ until your file gets to closing!!!
Best of luck, now go help some homeowners!!!!!
;-)
Hi ,,
Did you get a negotiator yet? If not call me Monday I have a file at my office ( dont have it with me)that this happened to as well and I was able to figure out a sneeky way to get his email address (I need my file for details) and it has worked many times for me since then? My cell is 6026211428. Once you get your negotiator via email its pretty smooth from there. Call me if your still needing help.
Jodie
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