I have a short sale that I have been working on since Nov. with Seterus. It is a Fannie Mae loan and I have the approval.
Here is the problem.... The first approval letter that I received was for the wrong buyer( and yes, they did have the right info) after a week, I got a corrected approval with the correct buyers names on it BUT the names were spelled wrong!!
I have not been able to reach anyone since Friday evening when I received this latest one and I am freaking out because my buyer is leaving this week on an overseas trip and his lender says that he has to have the corrected approval by today in order to maybe pull docs for him by Thursday.
I have emailed to death, the negotiator, his manager, the closing agent and now have escalated to Fannie Mae. I have called several times starting on Friday night too and they have also sent emails to these folks.
Does anyone have any suggestions on what I can do to get to the person that can change this for me so that we do not lose this deal?