Replies to This Discussion

Permalink Reply by Myra Jensen on September 6, 2011 at 5:16am

Suntrust is SLLLLOOOOOWWWW, I did close a short sale with them last month - after almost a year of the process and going through 4 different buyers and then ended up closing about 2 days before end of redemption.  Keep calling - you will eventually have a negotiator assigned and then should be fairly smooth sailing.  They just don't have their process very well in place yet, but once you are assigned to someone they are pretty good about getting back to you.

Permalink Reply by Jerri Schick on September 6, 2011 at 6:01am

They told me last week that I had been assigned a negotiator, and even gave me his name.  But it seems like I am going backwards now. 

 

Do you think it would help if I had the homeowner call in to customer support and complain or demand or whatever?

 

Thanks for your response!

Permalink Reply by Ben Benita on September 6, 2011 at 9:44am

ALWAYS depends how long they have had the file, and, who the Investor is on the loan.

 

Generally speaking, if it has been more than 60 or 90 days, time to escalate your file.

 

Keep in mind as well (insider stuff), the average length of time for most loss mit. persons is 2 to 4 months, THEN, they quit.  When this happens, your file will get sent to someone new, and, you CAN lose all that time you have been waiting, unless you escalate your file and speak to the right person.

 

Blah blah blah....I could go on and on.....what it seems you need to do:

 

1 - talk to your negotiator's supervisor

then

2 - go over his/her head to corporate using your Suntrust contacts

then

3 - if you have NOT already done so, find out who the Investor is on the loan (you can contact me directly at [email protected] on how exactly to do this), and, reach out to THEM directly.

 

As with any short sale, you just need to hang in there, and, BE A TOTAL PAIN IN THE _______ until your file gets to closing!!!

 

Best of luck, now go help some homeowners!!!!!

 

;-)

Permalink Reply by Jodie Luke on September 17, 2011 at 9:23am

Hi ,,

Did you get a negotiator yet? If not call me Monday I have a file at my office  ( dont have it with me)that this happened to as well and I was able to figure out a sneeky  way to get his email address (I need my file for details) and it has worked many times for me since then? My cell is 6026211428. Once you get your negotiator via email its pretty smooth from there. Call me if your still needing help.

 

Jodie

Permalink Reply by Amy Puto on September 20, 2011 at 10:04am

I just started my first short sale with Suntrust and not too excited about it after hearing others' experiences. I sent in the  package and they confirmed they have everything they need (so far) and gave me the name of my negotiator.  I asked for her contact information, and they said they don't give that out...that the negotiator will call me when they need something. Has anyone had this experience?  This was about a week ago and no one has contacted me.  I just tried emailing the person with [email protected] but it came back.  Any suggestions?  Thanks.

Permalink Reply by Jerri Schick on September 20, 2011 at 5:01pm

I got some results by having my seller call the customer support line and bitch at them to hurry up.  I got an email from the negotiator the same day.